Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services offered via the website https://dolly-ca.com ("Dolly Casino") and any related interfaces used by players located in Canada (excluding Ontario). By creating an account or using the services, you agree to be bound by these Terms as amended from time to time. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: Liernin Enterprises LTD, a limited company registered in the Marshall Islands under registration number 126211, acting as the operator of Dolly Casino, together with its payment-processing partner Mirata Services LTD, a limited company registered in Cyprus under registration number HE 438222 (collectively, the "Operator", "we", "us", "our").
• Website: The website located at https://dolly-ca.com and any subdomains, mobile versions, applications, or other technical interfaces through which Dolly Casino services are offered to players in Canada (excluding Ontario).
• Dolly Casino: The online casino brand and service environment operated by the Operator and made available through the Website for remote gambling and related services to Users.
• Dolly Casino: The Canadian-facing project and content configuration of Dolly Casino provided via the domain dolly-ca.com and intended for Users located in Canada (excluding Ontario).
• User or Player: Any natural person who accesses the Website and/or creates an account and participates in gambling activities or uses any services provided by Dolly Casino via dolly-ca.com.
• Account: The personal user account opened by a Player on the Website, uniquely associated with that Player and used for identity verification, access to games, deposits, wagers, and withdrawals.
• Games: All casino-style games, including but not limited to slots, table games, live casino games, crash games, instant win games, and any other gambling products made available on the Website from time to time.
• Bet or Wager: Any amount of real money funds or bonus funds staked by a Player on any Game or feature offered by Dolly Casino, whether placed manually or automatically (for example, through auto-play functionality where permitted).
• Stake: The monetary value of a Bet or Wager deducted from a Player's real money balance or bonus balance in order to participate in a Game.
• Bonus: Any promotional value granted by Dolly Casino to a Player, including but not limited to bonus money, free spins, free bets, cashback, tournament entries, or loyalty rewards, which may be subject to specific terms, wagering requirements, and time limitations.
• Bonus Funds: Non-withdrawable funds credited to a Player's Account as part of a Bonus, which may be converted into withdrawable real money only after satisfaction of applicable conditions.
• Wagering Requirements: The total value of Bets that a Player must place using Bonus Funds and/or real money before Bonus Funds or winnings derived from a Bonus become eligible for withdrawal.
• Payment Methods: The deposit and withdrawal options supported by Dolly Casino, which may include payment cards, bank transfers, e-wallets, prepaid vouchers, and, where allowed, certain cryptocurrencies, subject to availability in the Player's region and compliance checks.
• KYC (Know Your Customer): The identity and verification procedures by which Dolly Casino collects and verifies information and documents from a Player to comply with anti-fraud, anti-money laundering, and age-verification requirements.
• Self-Exclusion: A responsible gambling measure by which a Player voluntarily requests that access to his or her Account and to Dolly Casino's gambling services be restricted for a specified or indefinite period.
• Force Majeure: Any event or circumstance outside the reasonable control of the Operator, including but not limited to power failures, network outages, natural disasters, war, civil unrest, strikes, regulatory actions, or failure of third-party service providers.
• Applicable Law: The laws and regulations determined in the "Governing Law & Jurisdiction" section of these Terms, without prejudice to mandatory consumer protection rules that may apply in a Player's local jurisdiction.
• Regulators: The authorities that have issued gaming licenses to the Operator, including, as at the effective date, the Philippine Amusement and Gaming Corporation (PAGCOR) and the Curaçao Gaming Control Board (GCB), each within its respective competence.

Account Registration

Eligibility and Age Requirements

• Minimum age: Access to real-money gambling services on dolly-ca.com is strictly limited to individuals who are at least 18 years old and who have reached the legal age for online gambling in their province or territory of residence within Canada (excluding Ontario). Where the local legal age is higher than 18, the higher age applies.
• Jurisdictional restrictions: The services provided under Dolly Casino via dolly-ca.com are intended only for Players located in Canada outside Ontario. Players located in Ontario or in any jurisdiction where online gambling with offshore operators is prohibited or restricted must not register or use the services.
• Single account: Each Player may register only one Account on dolly-ca.com. Creating multiple accounts (duplicate accounts, "multi-accounts") is prohibited and may lead to termination and forfeiture of Bonuses and, where permitted by Applicable Law and these Terms, winnings derived from abuse.

Account Creation Process

• Registration form: To open an Account, you must complete the online registration form on the Website and provide accurate, current, and complete information, including at least your full name, date of birth, country and province/territory of residence, email address, and a chosen password.
• Email verification: Dolly Casino may require you to verify your email address by following a verification link or entering a code sent to the email address you provided. Until verification is completed, certain features, including deposits and gameplay, may be limited or unavailable.
• KYC and identity verification: At registration or at any time thereafter (for example, prior to your first withdrawal or when certain transaction thresholds are reached), Dolly Casino may request documents and information, including:
  • Valid government-issued photo identification (e.g., passport, national ID, driver's licence);
  • Proof of address (e.g., recent utility bill, bank statement, or government correspondence);
  • Proof of ownership of payment methods used (e.g., redacted bank card copy or bank statement);
  • Any other information reasonably required to satisfy regulatory, anti-fraud, or risk management obligations.
• Verification timelines: Dolly Casino aims to review KYC documentation within a reasonable timeframe, typically within 72 hours of receipt. However, processing times may be longer in complex cases or where additional documentation is required.

User Obligations

• Accuracy of data: You are responsible for ensuring that all information provided during registration and throughout your use of the Website is accurate, complete, and kept up to date. You must promptly notify Dolly Casino of any material changes (for example, change of address, change of name, or change of residency).
• Password and account security: You must keep your login credentials confidential and take reasonable steps to prevent unauthorised access to your Account, including:
  • Choosing a strong password and not sharing it with any third party;
  • Ensuring that any device you use to access the Website is secure;
  • Logging out from your Account after each session when accessing from a shared or public device.
• Unauthorised use: You are responsible for all activities carried out under your Account. If you suspect that your Account has been compromised or accessed without your authorisation, you must immediately change your password and notify Dolly Casino at [email protected].
• Prohibition on third-party use: You may not allow any other individual to access or use your Account, including for the purpose of placing Bets or participating in Games. Accounts must be used solely by the registered Player.
• True beneficial ownership: By registering, you confirm that you are the true and lawful owner of the funds deposited, that such funds are not derived from any illegal activity, and that you are acting on your own behalf and not on behalf of any third party.

Betting & Gameplay Rules

General Principles

• Game rules: Each Game available on dolly-ca.com is governed by specific rules, paytables, and return-to-player (RTP) information provided within the Game interface or in a dedicated help section. By placing a Bet, you confirm that you have read, understood, and accepted the applicable Game rules.
• Licensing context: The Games are supplied by third-party software providers and made available under gaming licenses held by Liernin Enterprises LTD with PAGCOR (Offshore Gaming License Number 22-0025) and, where applicable, under license OGL/2023/103/0067 issued by the Curaçao Gaming Control Board. Game availability for Players in Canada may vary due to local restrictions.

Placing Bets

• Minimum and maximum stakes: Each Game specifies its own minimum and maximum Bet size. You may not place a Bet lower than the minimum or higher than the maximum permitted stake shown in the Game interface.
• Bet validity: A Bet is considered accepted once it is registered in Dolly Casino's systems and appears in the Game history or transaction log. In the event of a discrepancy between your device display and Dolly Casino's server records, the server records shall prevail, subject to Applicable Law and the provisions of these Terms.
• Insufficient funds: Bets will be accepted only if your Account has sufficient available balance (real money and/or Bonus Funds, as applicable) to cover the full amount of the Stake. If funds are insufficient, the Bet will not be placed.
• Auto-play and game features: Where available, you may use automatic play settings and other Game features. You remain fully responsible for all Bets placed through such features, including those made while you are momentarily away from your device.

Cancellation and Modification of Bets

• Finality of Bets: Once a Bet has been accepted by the system, it cannot normally be cancelled or modified by the Player. You are responsible for checking that your Bet details are correct before confirming.
• Obvious errors and malfunctions: In the event of an obvious error (for example, a manifestly incorrect payout, odds, or Game behaviour) or a technical malfunction that affects the outcome or display of a Game, Dolly Casino reserves the right, subject to Applicable Law, to:
  • Void the affected Bet(s);
  • Rollback the Game to the state immediately prior to the error;
  • Correct the error and settle the Bet(s) on the basis of the corrected information.
  Any adjustments will be reflected in your Account balance and Game history.
• System disruptions: If your connection is interrupted after the Bet is placed but before the Game round is completed, the outcome may be resolved by the system in your absence based on the recorded random result. You may view the result in your Game or transaction history once connectivity is restored.

Rules of Conduct and Fair Play

• Prohibited conduct: While using Dolly Casino, including any live casino tables, in-game chats, or customer support channels, you agree that you will not:
  • Use offensive, abusive, hateful, harassing, or defamatory language or content;
  • Promote discrimination, violence, illegal substances, or unlawful activities;
  • Intimidate, threaten, or otherwise harm other Players, dealers, or staff;
  • Share personal data of other individuals without their consent.
• Fraud and collusion: It is strictly prohibited to:
  • Use stolen identities, payment instruments, or funds;
  • Manipulate Games through exploitation of bugs, loopholes, or technical vulnerabilities;
  • Collude with other Players or third parties, including sharing of hole-card information or coordinated betting intended to gain an unfair advantage;
  • Use bots, automated scripts, or software that provides real-time decision-making assistance not intended by the Game design.
  Dolly Casino reserves the right to investigate and, where appropriate, suspend or close Accounts involved in such activities.
• Integrity measures: Dolly Casino may employ technical and manual measures to detect suspicious betting patterns, bonus abuse, or collusion. If your activity is flagged, we may request additional KYC documentation, impose temporary restrictions, or review your gameplay history before allowing further transactions.

Bonus Terms

General Bonus Conditions

• Separate bonus rules: Each Bonus or promotion offered by Dolly Casino via dolly-ca.com may be subject to specific terms and conditions published on the relevant promotional page or communication. In case of a conflict between such specific terms and these general Bonus Terms, the specific terms shall prevail to the extent of the conflict.
• Eligibility: Bonuses may be limited to Players who meet certain criteria, including but not limited to residency, age, previous deposit history, or marketing channel. Dolly Casino may, at its discretion and subject to Applicable Law, refuse to grant a Bonus or cancel a Bonus if eligibility criteria are not met.

Bonus Activation and Wagering Requirements

• Activation: To activate a Bonus, you may be required to:
  • Opt in via a checkbox or button on the Website;
  • Enter a bonus code during deposit or in your profile;
  • Make a qualifying deposit meeting the minimum amount specified in the offer.
  Unless otherwise stated, a Bonus is credited once the qualifying action (for example, a deposit) has been successfully processed.
• Wagering requirements:
  • Standard wagering requirements will be clearly stated in the Bonus description (e.g., 35x the Bonus amount, or 35x the Bonus plus deposit amount).
  • Only Bets placed with qualifying funds on eligible Games during the Bonus validity period count towards the wagering requirements.
  • Unless otherwise specified, wagering on different Game categories may contribute differently (for example, slots may contribute 100%, while table games and live casino may contribute a lower percentage or 0%).
• Timeframe:
  • Each Bonus may be subject to an expiry period (for example, 7, 14, or 30 days) from the time of crediting.
  • If wagering requirements are not met within the specified period, the Bonus and any associated winnings that have not yet been converted to real money may be forfeited.
  • Expiry dates will not normally be extended beyond the stated timeframe and in any event will not extend beyond 31 December 2026 for offers issued under the current promotion cycle, unless expressly stated otherwise.

Prohibited Games and Actions

• Game restrictions: Certain Games or Game categories may be excluded from contributing to wagering requirements or may be restricted for play with Bonus Funds. The list of excluded Games will be provided in the Bonus-specific terms or in a general Bonus policy section on the Website.
• Irregular betting patterns: Dolly Casino may consider the following to be examples of abusive or irregular play when using Bonuses:
  • Placing single Bets or series of Bets of unusually high value relative to the Bonus or deposit amount;
  • Low-risk or zero-risk betting strategies intended to artificially complete wagering requirements without genuine risk (for example, betting both sides of an outcome where allowed);
  • Deliberately delaying Game rounds or saving free spin features for use after wagering has been completed.
  Where such patterns are identified, Dolly Casino may, after investigation, void the Bonus and associated winnings, subject to Applicable Law.

Combination of Promotions

• One Bonus at a time: Unless expressly stated, only one active deposit-related Bonus may be held at any given time. Activating a new Bonus before completing or cancelling an existing Bonus may result in the forfeiture of the existing Bonus and associated Bonus Funds.
• Stacking restrictions: Bonuses are not normally cumulative. Where a Player receives multiple offers (for example, a welcome Bonus and a reload Bonus), the Player must satisfy the terms of each Bonus separately and must follow the instructions provided on the Website.
• Cashback and loyalty programmes: Cashback, loyalty rewards, and VIP benefits may have distinct accumulation and redemption rules. Such rewards may be credited as Bonus Funds or as real money; the applicable terms will be communicated on the Website or via direct communications.

Payments & Withdrawals

Deposits

• Payment methods: Dolly Casino, through dolly-ca.com and its payment-processing partner Mirata Services LTD, may support a range of deposit methods for Players in Canada (excluding Ontario), which can include:
  • Debit and credit cards issued by major card schemes, subject to issuer approval;
  • Bank transfers and interac-style payment solutions where available;
  • Selected e-wallets and online payment systems;
  • Certain cryptocurrencies, where permitted under Applicable Law and supported by the Operator.
  The availability of specific methods may vary by province/territory and over time.
• Deposit limits: Minimum and maximum deposit limits may apply per transaction and per period (for example, daily, weekly, or monthly). The applicable limits will be displayed on the cashier page or notified to you before confirming a transaction.
• Fees:
  • Dolly Casino generally seeks not to charge deposit fees; however, we reserve the right to apply reasonable fees in specific circumstances, which will be clearly disclosed before you confirm the transaction.
  • Your bank, card issuer, or payment provider may independently charge fees or foreign exchange conversion costs, which are outside the control of the Operator.
• Processing times: Deposits are usually credited to your Account promptly after successful authorisation by the payment provider. Processing times may be affected by banking systems, payment network delays, or risk checks.

Withdrawals

• Withdrawal methods:
  • Where feasible, withdrawals will be processed to the same payment method used for the corresponding deposit, subject to technical and regulatory constraints.
  • In certain cases, alternative withdrawal methods (for example, bank transfer) may be offered.
• Verification prior to payout:
  • Dolly Casino may require completion of KYC verification before processing any withdrawal.
  • If you fail to provide necessary documentation within a reasonable period, we may cancel pending withdrawals and return funds to your Account balance until verification is completed.
• Withdrawal limits and times:
  • Minimum and maximum withdrawal limits per transaction, as well as daily, weekly, or monthly caps, may apply and will be stated in the cashier section or otherwise communicated.
  • Dolly Casino endeavours to process withdrawal requests within a reasonable timeframe, typically within 24 - 72 hours, excluding any time needed to complete KYC checks or resolve account issues.
  • Third-party processing times (for example, bank transfers and card payouts) may be longer and are outside our direct control.
• Currency and exchange:
  • Your Account may be maintained in one or more currencies supported by Dolly Casino. For Players in Canada, Canadian dollars (CAD) may be offered as a primary or reference currency.
  • If transactions involve currency conversion, the applicable rate will be determined by the payment provider or bank; Dolly Casino is not responsible for rate fluctuations or conversion charges applied by third parties.

Refunds, Chargebacks, and Bonus Reversal

• Refund policy: Gambling transactions are normally final and cannot be reversed once the Game outcome is determined. However, Dolly Casino may, at its discretion and subject to Applicable Law, consider refunding Bets that were clearly affected by technical malfunctions or errors as outlined in these Terms.
• Chargebacks:
  • If a deposit is charged back, reversed, or otherwise cancelled by your payment provider, Dolly Casino may deduct the relevant amount (and any associated fees) from your Account balance.
  • If your Account does not contain sufficient funds, we may suspend access, cancel withdrawals, and initiate collection procedures to recover the outstanding amount. Suspected fraudulent chargebacks may be reported to relevant authorities and credit agencies where lawful.
• Effect on Bonuses:
  • If a deposit associated with a Bonus is refunded or charged back, Dolly Casino may void the corresponding Bonus and any winnings derived from it.
  • Where Bets funded by a refunded deposit have already been settled, Dolly Casino may adjust your balance to reflect the net effect of the refund, subject to Applicable Law.

Limitation of Liability

Operator's Obligations

• Fairness and integrity: Dolly Casino endeavours to ensure that all Games offered via dolly-ca.com operate fairly and in accordance with industry standards and licensing requirements of PAGCOR and the Curaçao Gaming Control Board. Random number generators (RNGs) used in Games are subject to testing and certification by recognised laboratories where required.
• Accuracy of results: Game outcomes and account balances are recorded by Dolly Casino's central systems. In the event of a discrepancy between the information displayed on your device and the records maintained by Dolly Casino, the latter shall prevail, except where Applicable Law provides otherwise.
• Service availability: Dolly Casino aims to provide continuous, uninterrupted access to the Website and Games but does not guarantee that the services will be error-free or available at all times, especially where disruptions are caused by external factors.

Exclusions of Liability

• Technical failures and network issues: To the maximum extent permitted by Applicable Law, Dolly Casino shall not be liable for:
  • Any loss or damage arising from interruptions, delays, or failures in communication networks, internet connectivity, or third-party service providers;
  • Hardware or software failures on your device, including incompatibility with the Website or Games;
  • Viruses, malware, or other harmful components introduced by third parties, provided that Dolly Casino has taken reasonable security measures.
• Indirect or consequential losses: To the extent permitted by Applicable Law, Dolly Casino shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, loss of data, or loss of opportunity, even if informed of the possibility of such damages.
• Player responsibility: You acknowledge that you use the Website and participate in Games at your own risk. You are responsible for ensuring that your participation in online gambling is lawful in your place of residence and that you comply with all relevant local laws.

Maximum Compensation

• Liability cap: Without prejudice to any non-excludable statutory rights you may have under Applicable Law, Dolly Casino's aggregate liability to you for any claim arising out of or in connection with your use of the Website, Games, or these Terms (whether in contract, tort, or otherwise) shall not exceed:
  • The amount of the disputed Bet or Stake where the claim relates to a specific Bet or Game; or
  • The total amount of funds you deposited into your Account within the six (6) months immediately preceding the event giving rise to the claim, whichever is lower.
• Exclusions prohibited by law: Nothing in these Terms shall exclude or limit Dolly Casino's liability for:
  • Death or personal injury caused by its negligence;
  • Fraud or fraudulent misrepresentation;
  • Any other liability that cannot be excluded or limited under Applicable Law.

Intellectual Property Rights

Ownership of Content and Software

• Operator and third-party rights: All intellectual property rights in and to the Website (dolly-ca.com), Dolly Casino branding, logos, design elements, software, databases, text, graphics, audio-visual content, and other materials (collectively, "Content") are owned by the Operator, its group companies, or licensed to the Operator by third-party rights holders, including game providers.
• Limited licence: Subject to your compliance with these Terms, Dolly Casino grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Games solely for your personal, non-commercial entertainment purposes.

Prohibited Uses

• No copying or distribution: You may not, without prior written consent from Dolly Casino:
  • Copy, reproduce, modify, adapt, translate, or create derivative works from the Content or any part thereof;
  • Distribute, sell, rent, lease, sublicense, or make available the Content to any third party;
  • Use framing or similar techniques to enclose any portion of the Website or Content.
• No reverse engineering: You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Website or any software used in connection with Dolly Casino, except where such activities are expressly permitted by Applicable Law and only to the extent of such permission.
• Trademarks: "Dolly Casino", the Dolly Casino logo, and any related marks are trademarks or service marks of the Operator or its licensors. You may not use these marks without prior written authorisation, except as incidental to your permitted use of the Website.

Privacy & Data Protection

All personal data collected and processed by Dolly Casino through Dolly Casino on dolly-ca.com is handled in accordance with our Privacy Policy, as updated from time to time.

• Reference to privacy policy: By using the Website and creating an Account, you acknowledge that you have read and understood the Privacy Policy available at the original source https://dollycasino.com/en/privacy-policy (or any updated equivalent), and you consent to the collection, use, storage, and disclosure of your personal data as described therein.
• Data processing: Your personal data may be processed by the Operator, its affiliates (including Mirata Services LTD) and selected service providers for purposes including account management, transaction processing, fraud prevention, responsible gambling, and compliance with legal obligations applicable to the Operator's licensing jurisdictions and operational structure.
• Regional compliance: While Dolly Casino operates under offshore licences (PAGCOR and Curaçao), it endeavours to apply data-protection practices aligned with recognised international standards and, where applicable, with Canadian privacy principles. Specific rights and remedies may depend on your province/territory of residence and Applicable Law.

Changes to Terms

Amendment Procedure

• Right to modify: Dolly Casino reserves the right to amend, update, or replace these Terms at any time, including to reflect changes in Applicable Law, regulatory guidance, licensing conditions, technological developments, or business practices.
• Notification: When material changes are made, Dolly Casino will take reasonable steps to notify you, which may include:
  • Publishing the updated Terms on dolly-ca.com with an updated "effective date";
  • Displaying an in-site banner or pop-up notification upon login;
  • Sending an email to the address registered to your Account.

Acceptance of Updated Terms

• Continued use: By continuing to access or use the Website or by placing Bets after updated Terms have become effective, you are deemed to have accepted the changes.
• Right to discontinue use: If you do not agree with the amended Terms, you must:
  • Stop using the Website and Games immediately; and
  • Contact customer support at [email protected] to request closure of your Account and withdrawal of any remaining real money balance, subject to verification and compliance checks.
• Historic versions: Upon reasonable request, Dolly Casino may provide or reference previous versions of the Terms that applied to your past use, to the extent necessary for the resolution of a dispute or clarification of rights and obligations.

Termination & Suspension

Grounds for Suspension or Closure

• Voluntary closure: You may request closure of your Account at any time by contacting customer support. Dolly Casino may require verification of your identity before processing the closure.
• Responsible gambling measures: At your request, Dolly Casino may implement temporary breaks, limits, or self-exclusion on your Account. In case of self-exclusion, you must not attempt to open a new Account or otherwise circumvent the restriction.
• Operator-initiated actions: Dolly Casino may suspend or close your Account, or restrict your ability to deposit, wager, or withdraw, where:
  • There is reasonable suspicion of fraud, money laundering, or other unlawful activity;
  • You provide false, misleading, or incomplete information, or fail to complete KYC verification;
  • You are found to be underage or not legally allowed to participate in online gambling in your jurisdiction;
  • You engage in prohibited behaviours, including harassment, collusion, or technical abuse of Games;
  • Requested by a regulator, law enforcement agency, or court order, or where required by Applicable Law.

Procedure and Consequences

• Notification: Where legally and practically possible, Dolly Casino will inform you by email or in-account message of the decision to suspend or close your Account and provide a brief explanation of the reasons, along with any steps you may take to contest or clarify the decision.
• Funds upon termination:
  • In case of voluntary closure or closure unrelated to breach, any remaining real money balance (excluding active Bonuses and Bonus Funds) will be returned to you via an agreed payment method, subject to verification and any necessary checks.
  • In cases involving suspected or confirmed breach of these Terms, fraud, or unlawful conduct, Dolly Casino may, subject to Applicable Law and regulatory requirements, withhold, freeze, or forfeit funds that are reasonably considered connected to the misconduct, while returning any uncontested funds where permitted.
• Effect on Bonuses: Upon closure of your Account, any unused Bonuses, Bonus Funds, and associated wagering progress may be cancelled, unless Dolly Casino is obliged under Applicable Law or specific promotional terms to treat them otherwise.

Governing Law & Jurisdiction

Applicable Law

• Primary governing law: These Terms and your relationship with Dolly Casino in connection with dolly-ca.com shall, to the extent not contrary to mandatory provisions of local consumer law, be governed by the laws of Curaçao and/or the laws of the jurisdiction where the Operator is licensed (including any rules and directives issued by PAGCOR and the Curaçao Gaming Control Board), as applied to offshore online gaming operations.
• Consumer protection: Nothing in this section limits or excludes any mandatory legal protections afforded to you under the laws of your province or territory of residence in Canada that cannot be derogated from by contract. In the event of a direct conflict between these Terms and such mandatory laws, the latter shall prevail to the extent of the conflict.

Dispute Resolution

• Internal complaints procedure:
  • If you have a complaint regarding Dolly Casino's services, you should first contact customer support at [email protected], providing full details of the issue, relevant dates, transaction IDs, and any supporting documentation.
  • Dolly Casino will acknowledge receipt of your complaint and aim to provide a substantive response within a reasonable timeframe, typically within 10 business days.
• Escalation to regulator or ADR:
  • If you are not satisfied with the outcome of the internal complaints process and your issue falls within the scope of the Operator's gaming licences, you may be able to escalate your complaint to the relevant regulatory or alternative dispute resolution (ADR) body, such as:
    • The Curaçao Gaming Control Board via its information portal: https://gamingcontrolcuracao.org; or
    • Any other body identified in the Operator's licensing information as updated on the Website.
• Court jurisdiction:
  • Subject to any mandatory rights you may have to bring proceedings in the courts of your place of residence, you agree that any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Website shall be submitted to the competent courts of Curaçao or another competent court in a jurisdiction where the Operator holds a gaming licence, as determined by the Operator.
  • Nothing in these Terms prevents you from seeking remedies from consumer protection authorities or small claims tribunals where such avenues are available under local law.

Contact Information

If you have any questions regarding these Terms, your Account, or Dolly Casino's services under the Dolly Casino configuration, you may contact us using the following details:

• Customer Support (primary contact):
  • Email: [email protected]
  • Live Chat: Accessible via the Website interface on https://dolly-ca.com (24/7 availability, subject to technical uptime)
  • Telephone: not specified (support is currently provided via email and live chat)
• Official Website:
  • Main site for Canadian players (excluding Ontario): https://dolly-ca.com
  • Original rules source: https://dollycasino.com/en/rules
  • Original privacy policy: https://dollycasino.com/en/privacy-policy
  • Responsible gaming information: https://dollycasino.com/en/responsible-gaming
• Operator Corporate Details:
  • Operator: Liernin Enterprises LTD, registered in the Marshall Islands under registration number 126211 (headquarters address not specified).
  • Payment Processing Partner: Mirata Services LTD, registered in Cyprus under registration number HE 438222 (regional office address not specified).

Where additional or updated contact details, including any mailing address or regulatory contact points, become available, Dolly Casino will publish them on https://dolly-ca.com and update these Terms accordingly, with effect no later than 31 December 2026 unless otherwise required by Applicable Law.