Responsible Gaming

Responsible gaming at Dolly Casino on dolly-ca.com is based on the principle that gambling must remain a conscious, voluntary form of entertainment, never a way to solve financial or personal problems. The purpose of this page is to provide clear information, practical tools, and professional support options so that you can make informed decisions, control your play, and recognize risks early. Dolly Casino is operated for Canadian players (outside Ontario) by Liernin Enterprises LTD under offshore licences and adheres to widely recognized responsible gambling standards. If at any time you feel that gambling is no longer fun, the team at Dolly Casino is committed to offering support, information, and access to assistance services so that you can regain control or stop playing altogether when needed.

Risk Awareness

Gambling always involves financial risk and the possibility of developing problematic behaviour. Understanding the early warning signs helps you act before harm occurs. The following indicators are commonly associated with loss of control and possible gambling addiction:

• Increasing time and frequency: You gamble more often, for longer sessions, or at times you did not previously play (late at night, during work or study).
• Preoccupation with gambling: You frequently think about the next game, plan bets, or replay past wins and losses in your mind even when you are not on dolly-ca.com.
• Chasing losses: You increase stakes or play longer specifically to "win back" money you have already lost, rather than stopping at a pre-set limit.
• Financial pressure: You spend money intended for rent, food, bills, education, or other essentials, or you borrow/obtain credit to continue gambling.
• Secrecy and guilt: You hide gambling from family or friends, lie about time or money spent, or feel shame, anxiety, or irritability related to your play.
• Emotional dependence: You use gambling to escape stress, loneliness, depression, or other difficulties, and feel restless or low when you cannot play.
• Impact on daily life: Gambling affects your work, studies, relationships, sleep, or health, or you neglect other hobbies and responsibilities.

Self-assessment test - consider the following statements and answer "Yes" or "No":

• I spend more time or money gambling on Dolly Casino than I initially plan.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble with money that I really cannot afford to lose.
• I gamble to cope with stress, sadness, anxiety, or other uncomfortable feelings.
• My gambling has caused arguments or problems with family, friends, or colleagues.
• I sometimes hide or minimize how much I gamble or how much I lose.
• I have borrowed money, used credit, or sold possessions to continue gambling.

If you answered "Yes" to one or more of these questions, it may indicate a potential problem. You are strongly encouraged to set stricter limits, consider a break or self-exclusion, and contact a professional support service listed below.

Limits & Tools

Dolly Casino on dolly-ca.com provides account-based tools to help Canadian players manage their gambling in line with responsible gaming principles. You are encouraged to set limits before you start playing and to adjust them whenever your personal or financial circumstances change.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your player account on dolly-ca.com using your username and password.
2. Open the responsible gaming area: Go to your profile or account menu and select "Responsible Gaming" or "Limits" (wording may vary slightly in the interface).
3. Choose deposit limits: Select the section labelled "Deposit Limits". You can typically set separate limits for:
   • Daily deposits (e.g., CAD 50 per day);
   • Weekly deposits (e.g., CAD 150 per 7-day period);
   • Monthly deposits (e.g., CAD 400 per 30-day period).
4. Enter your preferred amounts: Manually type the maximum amount you are prepared to deposit within each period. Choose conservative figures that you can afford to lose without affecting essential expenses.
5. Confirm and save: Click "Save" or "Confirm". Once active, you will not be able to deposit more than the specified amounts during the relevant period.

Important: In line with common responsible gambling practice, any request to decrease deposit limits should take effect as soon as reasonably possible, while any request to increase or remove limits may be subject to a cooling-off period and additional confirmation steps. Dolly Casino may apply such cooling-off periods to help prevent impulsive decisions.

Time spent limits and session control

To prevent excessive play, you can use time control features where available in your account:

• Session timers: In the "Responsible Gaming" or "Limits" section, you may set a maximum session duration (for example, 60 or 90 minutes). Once this time is reached, a notification will appear and, depending on the setting, you may be logged out or required to confirm that you wish to continue.
• Reality checks: Periodic on-screen reminders can show you how long you have been playing and your net result (wins/losses) during the period. You can normally adjust the interval (for example, every 30 or 60 minutes).

To activate these tools:

1. Log in and open "Responsible Gaming" in your account menu.
2. Select "Session Limit" or "Reality Check".
3. Choose the desired time interval (e.g., 30, 60, or 120 minutes).
4. Confirm the setting and ensure you log out when prompted if you feel tired or emotional.

Short breaks ("Time-Out" 24 - 72 hours)

If you feel that your gambling is becoming too frequent, you can request a temporary break ("Time-Out") without fully excluding yourself for longer periods.

1. Find the Time-Out option: While logged in, navigate to the "Responsible Gaming" or "Self-Restriction" section and select "Time-Out" or "Short Break".
2. Choose duration: Select a pause of at least 24 hours, up to 72 hours or longer if the interface allows (for example, 24, 48, or 72 hours).
3. Confirm your request: Read the conditions and click "Confirm". Once activated, you will not be able to log in or place bets until the Time-Out period has expired.
4. Support contact: If you cannot locate the Time-Out feature or wish to request it manually, you can contact customer support via live chat on dolly-ca.com or by e-mail at [email protected].

During your break, you are encouraged to seek independent advice or use the support resources listed below, especially if you feel urged to bypass the restriction or open accounts with other operators.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who believe they are at serious risk of gambling-related harm. It prevents access to Dolly Casino for a defined period, or permanently in severe cases. Once self-exclusion is activated, Dolly Casino will take reasonable steps to block your access in accordance with its licence obligations and internal policies.

How to request self-exclusion

1. Log in (if safe to do so): Access your account on dolly-ca.com. If you feel unable to do this without gambling, you may contact support directly.
2. Open the Self-Exclusion section: Go to the "Responsible Gaming" area of your account and select "Self-Exclusion". If you cannot find it, contact live chat or e-mail [email protected] and explicitly state that you wish to self-exclude.
3. Choose the exclusion period: You can usually select:
   • 6 months;
   • 1 year;
   • 2 - 5 years (where offered); or
   • Lifetime (permanent) self-exclusion.
4. Read and confirm: Carefully read the explanation of what self-exclusion means, including loss of access and treatment of any remaining balance. Confirm your decision by clicking "Confirm Self-Exclusion" and following any additional verification steps.
5. Written confirmation: Dolly Casino may send a confirmation e-mail to the address registered in your account, summarizing the start date, duration, and key effects of the self-exclusion.

Consequences of self-exclusion

• Login restrictions: You will not be able to log in to your account on dolly-ca.com for the duration of the self-exclusion. Any attempts to register new accounts may be blocked or closed when identified.
• No deposits or betting: You will be unable to make deposits, place bets, or use any gambling products operated by Dolly Casino under the Dolly Casino brand.
• Communication limitations: Marketing communications (such as promotional e-mails or SMS) should be stopped as soon as reasonably practicable after the exclusion is applied, subject to technical and legal constraints.
• Account balance and withdrawals:
  • Any remaining withdrawable balance should generally remain available for withdrawal, subject to standard verification checks and the applicable terms and conditions.
  • You will not be able to place further bets with these funds. Processing of withdrawals during or after self-exclusion may require you to contact support at [email protected] for assistance.
  • Dolly Casino does not act as a financial institution; self-exclusion does not create a right to refunds of legitimately placed and settled bets.
• Ending or extending exclusion: Fixed-term self-exclusions generally remain in force until the end of the selected period. Any request to reinstate access after expiry may be subject to additional checks or a reactivation delay. Lifetime self-exclusions are intended to be permanent and will not normally be lifted.

Important legal notice: Self-exclusion on dolly-ca.com applies only to Dolly Casino accounts and does not automatically prevent you from accessing other gambling sites or land-based venues in Canada. For broader protection, you should also consider external blocking tools and, where available, provincial self-exclusion programs.

Support Resources

Dolly Casino strongly advises any player in Canada who is concerned about their gambling to seek professional and independent assistance. The following resources include Canadian and international services, technological tools, and family-focused organizations. All external organizations listed are independent of Dolly Casino, and Dolly Casino has no control over the content of their websites or services.

Local support for players in Canada

In Canada, gambling support is generally organized at the provincial or national level. The following services are examples of recognized helplines and counselling networks (availability and scope may change; please consult their websites for the latest information):

• Canada-wide - Wellness Together Canada (problematic gambling and addictions)
  • Phone: 1-866-585-0445 (sometimes branded under "Frontline Support" - available 24/7 in most regions).
  • Text: Text WELLNESS to 741741 for crisis support in Canada.
  • Website: https://www.wellnesstogether.ca
  • Languages: English and French, with access to interpreters for additional languages in some cases.
• British Columbia - BC Gambling Support Line
  • Phone: 1-888-795-6111
  • Website: https://www.bcresponsiblegambling.ca
  • Hours: 24/7
  • Languages: English, with access to translation services.
• Alberta - Alberta Health Services Addiction Helpline
  • Phone: 1-866-332-2322
  • Website: https://www.albertahealthservices.ca (search "gambling")
  • Hours: 24/7
  • Languages: English; other languages via interpreter where available.
• Quebec - Gambling: Help and Referral (Jeu : aide et référence)
  • Phone (Quebec): 1-800-461-0140
  • Website: https://www.jeu-aidereference.qc.ca
  • Hours: 24/7
  • Languages: French and English.
• Ontario players (information only): Dolly Casino is aimed at Canadian players outside Ontario and is not locally regulated by iGaming Ontario. Ontario residents should refer to provincially regulated services, such as https://www.connexontario.ca or call 1-866-531-2600 for information on support and provincially regulated gambling.

These services are typically confidential and may offer telephone support, online chat, and referrals to free or low-cost counselling.

International support organizations

Although some of these organisations are based outside Canada, they may offer online resources, self-help tools, and forums that are accessible to Canadian residents.

External self-exclusion schemes

In addition to the internal self-exclusion system on dolly-ca.com, some countries and regions operate centralized self-exclusion registers. Examples include:

• United Kingdom - GamStop: A free service enabling players to self-exclude from UK-licensed online gambling sites. Website: https://www.gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register that allows individuals to prohibit access to regulated gambling in Spain. Information: via the Spanish Directorate General for the Regulation of Gambling (DGOJ).
• Provincial self-exclusion in Canada: Several Canadian provinces offer voluntary exclusion programs for provincially regulated land-based and online gambling (for example, with local lottery corporations and casinos). Players should consult the website of their provincial gaming authority for details.

Note: Dolly Casino operates under offshore licences (Curacao and PAGCOR) and is not integrated into foreign national self-exclusion registers such as GamStop or RGIAJ. Registration with those systems will not automatically block your access to dolly-ca.com, so you should combine such schemes with the internal self-exclusion and technical blocking tools described here.

Blocking and filtering applications

To strengthen your self-exclusion and reduce temptation, you may install blocking or filtering software on your devices. These tools are independent from Dolly Casino, and you are responsible for choosing and managing them. Common examples include:

• Gamban: Software that blocks access to a wide range of gambling websites and apps across devices. Website: https://gamban.com.
• BetBlocker: A free application that allows you to block access to thousands of gambling websites and set exclusion periods. Website: https://betblocker.org.
• General content filters: Parental control and content filtering solutions (such as device-level or router-based filters) can also be configured to block gambling content.

Family and affected others

Problem gambling affects not only the person who gambles but also family members, partners, and friends. Several organizations offer support specifically for affected others, including:

• Gambling Therapy - Family & Friends: Online support and forums for those impacted by someone else's gambling. Website: https://www.gamblingtherapy.org.
• Gam-Anon: A fellowship for relatives and friends of problem gamblers, with meetings and online resources. Website: https://www.gam-anon.org.
• Local Canadian counselling services: Provincial helplines listed above can connect family members to counselling and support groups specifically for affected others.

All contact with these organizations is usually confidential. Dolly Casino encourages both players and family members to seek professional and peer support where gambling is causing stress or financial harm.

Help for Family

If you are worried that a family member or close friend may have developed a gambling problem, your concern is valid. Supporting someone with addiction can be emotionally demanding, and it is important to protect your own well-being while encouraging them to seek help.

How to start the conversation

• Choose the right moment: Speak when both of you are calm, and there is enough time for a serious conversation without interruptions.
• Use non-judgmental language: Focus on specific behaviours and their effects ("I have noticed you seem stressed about money" or "I'm worried because I see you playing online very late") rather than accusations ("You are irresponsible").
• Express concern and support: Make it clear that your goal is to help, not to control or punish. Emphasize that gambling problems are treatable and that support is available.
• Listen actively: Allow them to share their perspective. Avoid immediate criticism, even if you disagree. Listening can help them feel safer acknowledging the problem.

Encouraging them to seek help

• Share information: Show them this responsible gaming page on dolly-ca.com and the support resources listed above. Suggest calling a helpline together or visiting a website.
• Offer practical assistance: Offer to sit with them while they contact a helpline, join an online chat, or schedule an appointment with a counsellor or psychotherapist familiar with addiction.
• Discuss protective tools: Encourage the use of deposit limits, Time-Out, or self-exclusion on Dolly Casino, and consider installing gambling-blocking software on shared devices.
• Respect their autonomy: Unless there is an immediate risk of serious harm, recovery is more effective when the person participates voluntarily. Pressure and ultimatums can sometimes increase secrecy.

Support for you as a family member

Your own mental and financial health is equally important. Consider the following steps:

• Contact support groups for families:
  • Gam-Anon offers meetings and online resources for those affected by another person's gambling: https://www.gam-anon.org.
  • Gambling Therapy provides online forums and information for families and friends: https://www.gamblingtherapy.org.
  • Provincial helplines in Canada (for example, BC Gambling Support Line, AHS Addiction Helpline, or Quebec's Jeu : aide et référence) can connect you to local family support services.
• Seek professional counselling: A licensed psychotherapist, psychologist, or counsellor with experience in addiction can help you understand gambling disorder, set boundaries, and manage stress. Many public-health or non-profit services in Canada provide low-cost or free counselling.
• Protect your finances: Consider separating finances, monitoring shared accounts, and seeking advice on debt management if necessary. Do not take on debts or sign loans in your own name to cover another person's gambling losses.
• Take care of yourself: Maintain your own hobbies, social life, and health appointments. Supporting someone else is easier when you are not overwhelmed.

If you are ever concerned about immediate safety or risk of self-harm, contact emergency services in your area or a crisis line right away.

Operator's Commitment

Dolly Casino, operated via dolly-ca.com, acknowledges its responsibility to minimize gambling-related harm within the scope of its offshore licences and industry best practices. While Dolly Casino cannot eliminate all risks associated with gambling, it commits to implementing reasonable technical and procedural measures to detect and mitigate problematic behaviour.

Internal risk-check procedures

• Behavioural monitoring: Dolly Casino may analyse account activity patterns, including frequency of deposits, size of bets, rapid increases in stakes, and extended playing sessions. Unusual or high-risk patterns may trigger internal alerts.
• Age and identity verification: In accordance with licensing and anti-money laundering requirements, identity checks are carried out to help prevent underage gambling and fraudulent use of accounts.
• Use of limits and tools: The operator continually reviews the effectiveness and uptake of responsible gaming tools (such as deposit limits and self-exclusion) and may adjust their availability or configuration to enhance player protection.
• Staff training: Customer support staff are trained to recognize potential indicators of problem gambling in player communications and to provide information about responsible gaming, self-exclusion, and external support services.

When support may contact you

Subject to applicable privacy and data-protection laws, Dolly Casino may proactively contact you in the following circumstances:

• Detected risk patterns: If your play shows strong indicators of potential harm (for example, frequent large deposits in a short period, repeated attempts to cancel withdrawals, or continuous long sessions), the responsible gaming team or customer support may reach out by e-mail, in-site message, or live chat.
• Requests for higher limits: When you request significantly higher deposit or loss limits, Dolly Casino may ask for additional confirmation or information, and may decline or only partially approve the request if it appears inconsistent with responsible gaming principles.
• Self-exclusion or complaints related to harm: If you indicate that you are experiencing gambling problems or request self-exclusion, support staff may provide information on internal tools and external help services, and confirm the actions taken on your account.

Important: Proactive contact by Dolly Casino does not constitute clinical assessment or treatment. It is an additional safeguard and does not replace professional medical, psychological, or financial advice. Players remain responsible for their own decisions and for seeking independent help when needed.

Updates

This responsible gaming page is periodically reviewed to reflect changes in applicable laws, licensing conditions, industry standards, and the technical capabilities of dolly-ca.com. Updates may be required, for example, when additional player protection tools are introduced, when contact details for support services change, or when new regulatory guidance is issued in relation to Canadian players using offshore sites.

• How you will be informed:
  • Dolly Casino may display notices or banners on dolly-ca.com to highlight material changes to responsible gaming measures or terms that affect how you use limits, self-exclusion, or related tools.
  • For significant updates, the operator may also send e-mail notifications to the address registered to your player account, where appropriate and technically feasible.
  • The most current version of this page will always be available via the "Responsible Gaming" link in the website footer or menu.

Date of last update to this page: 06 November 2025 (content prepared with applicability expected to extend through at least 2026, subject to future revisions).

Contact & Feedback

If you have questions about responsible gaming at Dolly Casino, need assistance with limits or self-exclusion, or wish to provide feedback on how these tools can be improved for Canadian players, you can contact the dedicated support team.

• Responsible gaming / customer support e-mail: [email protected]
• Live chat: Accessible 24/7 via the chat icon or help section on https://dolly-ca.com (exact URL may vary within the site interface).
• Telephone: No dedicated responsible gaming phone number is currently specified; players are encouraged to use e-mail or live chat and the external helplines listed above.

You may use these channels to:

• Request activation or adjustment of deposit, time, or loss limits;
• Ask for a Time-Out or self-exclusion if you cannot find or access the relevant settings in your account;
• Seek clarification on how responsible gaming tools function on dolly-ca.com;
• Provide feedback on your experience with responsible gaming features, so that Dolly Casino can improve its policies and implementation.

Feedback and self-control request form: Where available on the site, you may find a web-based contact or feedback form in the "Support" or "Contact Us" area. You can use this form to describe any concerns about your gambling behaviour, request account review for potential risk, or ask for additional self-restriction measures. If no form is visible, please e-mail [email protected] with the subject line "Responsible Gaming Support".

All requests related to responsible gaming are treated with priority and handled confidentially within Dolly Casino's support and compliance teams, in line with the operator's privacy policy and licensing obligations.